What Is a Post-Chat Survey? A post-chat survey is an important feature of any live chat software, which allows website visitors to comment on their overall customer experience, as well as rate the quality of service they received from the agent they chatted with, at the end of each chat session.
How do I add a post-chat survey in Salesforce?
To open a post-chat survey within the chat window on your website, allow inline framing of surveys within the URL on the Session Settings page: From Setup, in the Quick Find box, enter Session Settings , and then select Session Settings.Navigate to the Trusted Domains for Inline Frames section and select Add Domain.
Use pre-chat forms in to collect information from visitors and customize their pre-chat experience. A pre-chat form can gather information, such as a customer’s name, email address, and reason for contacting customer support.
What are Prechat notes?
Pre-chat forms and post-chat pages offer a standardized way of collecting information from customers who contact your company through chat. These forms and pages also offer a standardized way of sharing information with customers after their chat sessions are finished.
What is Post-chat? – Related Questions
What is Prechat form in Salesforce?
This pre-chat form gathers some initial information about the customer, like their name or email address, and uses it to find existing records in Salesforce.
How do you use chat forms?
How do I add pre chat form to tawk?
What type of feedback survey can you add to your live chat HubSpot?
Use customer satisfaction surveys to ask contacts for feedback on their experiences or interactions with your business. You can send this type of survey through email or chat, or display it on any webpage that has your HubSpot tracking code installed.
What is the best way to survey?
10 best practices for creating effective surveys
Define a clear, attainable goal for your survey.
Keep the more personal questions to the end.
Don’t let your survey get too long.
Focus on using closed-ended questions.
Consider including a survey incentive.
Don’t ask leading questions.
Keep your answer choices balanced.
How do you Create a live chat?
Set up LiveChat on your website and onboard your team
Set goals for LiveChat.
Create an account.
Bring people on board.
Configure and do a test run.
Add the chat widget to your site and go live.
First chats.
Analyze and fine-tune.
Choose a plan and subscribe.
How do I set up live chat on my website?
How to Add Live Chat to a Website, Step by Step
1) Go to “Website Chat” and then “Customer Chat Widgets” inside of MobileMonkey.
2) Name your chat widget.
3) Select your chat widget colour.
4) Set up your welcome message.
5) Set up actions to the responses you receive from your initial question.
6) Ask for an email address.
Which is best online chat?
Best Web Chat Apps
HubSpot Live Chat.
LiveChat.
LiveZilla.
LiveAgent.
Freshdesk.
Drift.
Zendesk Chat.
Zoho Desk.
What are the benefits of live chat?
Live chat improves the support experience for customers.
Live chat helps with customer acquisition and onboarding.
Live chat lets your agents build rapport with customers.
Live chat reduces repetition for your customers.
Live chat boosts your customer service team’s productivity.
Live chat lets you provide 24/7 support.
How does a live chat work?
Live chat is a form of customer messaging software that allows customers to speak directly with a company’s representatives — usually those in customer service and technical support and other roles. Live chat is a messaging system for business which works as a pop-up chat window within a company’s website.
What is the purpose of a chat?
Chat refers to the process of communicating, interacting and/or exchanging messages over the Internet. It involves two or more individuals that communicate through a chat-enabled service or software.
